Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the xmomo website located at xmomoshop.com (the “Site”) and any purchases made through the Site. By accessing, browsing, or placing an order on this Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1 Definitions

• “xmomo,” “we,” “us,” “our” refer to WELAND INNOVATION INC, a corporation organized under the laws of the State of Wyoming, USA (the “Company”), which operates the Site and sells the Products offered on the Site.

• “you,” “your,” “user,” “customer” refers to any individual who visits, browses, or places an order on the Site.
• “Products” refers to any items available for purchase on the Site, including but not limited to silk pillowcases, accessories, and custom embroidery services.
• “Site” refers to xmomoshop.com and all subdomains, pages, and content associated with it.
• “Order” refers to a request to purchase Products submitted through the Site.
• “NFC Feature” refers to the Near Field Communication chip embedded in certain Products that allows users to access digital content by tapping the chip with a compatible mobile device.
• “Custom Embroidery” refers to the personalization service where customers can request initials, names, constellation symbols, or other designs embroidered onto Products.

2 Acceptance of Terms

By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Refund Policy. These Terms constitute a legally binding agreement between you and xmomo.

If you do not agree with any part of these Terms, you must not access or use the Site or place any orders.

3 Eligibility & Account

You must be at least 18 years of age (or the age of majority in your jurisdiction) to place an order on the Site. By placing an order, you represent and warrant that:

• You are legally capable of entering into a binding contract.
• All information you provide is accurate, current, and complete.
• You are not acting on behalf of any person or entity without proper authorization.
• You are not prohibited from purchasing Products under applicable laws.

If you create an account on the Site, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

4 Products & Pricing

4.1 Product Descriptions

We strive to display Product descriptions, images, colors, and specifications as accurately as possible. However, we do not warrant that Product descriptions, photography, or other content on the Site are entirely accurate, complete, reliable, current, or error-free. Actual Product colors may vary slightly from on-screen representations due to monitor settings, lighting conditions, and the natural characteristics of silk fabric.

4.2 Silk Product Characteristics

Our Products are made from 100% mulberry silk, 22-Momme, 6A grade. Silk is a natural fiber, and minor variations in texture, sheen, and weave are inherent to the material and do not constitute defects. Natural silk may exhibit slight irregularities that are hallmarks of genuine silk production.

4.3 Pricing

• All prices are listed in US Dollars (USD) unless otherwise stated.
• Prices include the cost of the Product but do not include applicable shipping fees, customs duties, taxes, or import charges, which are the responsibility of the customer (see Section 18).
• We reserve the right to change prices at any time without prior notice. The price in effect at the time your Order is confirmed will be the price charged.
• Promotional discounts and coupon codes are subject to specific terms and expiration dates. We may modify or cancel promotions at any time.

5 Orders & Acceptance

Placing an Order on the Site constitutes an offer to purchase Products. This offer is not a binding contract until we accept it.

• Order Confirmation: After submitting your Order, you will receive an automated email confirming receipt. This email does not constitute order acceptance — it merely confirms we have received your offer.
• Order Acceptance: Your Order is accepted (and the contract formed) when we dispatch the Products for shipment and send you a shipping confirmation email.
• Right to Decline: We reserve the right to decline or cancel any Order for any reason, including but not limited to: suspected fraud, payment verification failure, Product unavailability, errors in pricing or Product description, or violation of these Terms.
• Order Modifications: Once an Order is placed, modifications (including changes to size, color, embroidery details, or shipping address) may not be possible. If you need to modify your Order, contact us at support@xmomoshop.com immediately. We will make reasonable efforts to accommodate your request but cannot guarantee changes after production has begun.
• Order Cancellation: You may request to cancel an Order before it has been shipped. Contact us as soon as possible. Once the Product has been dispatched, cancellation is no longer possible and our Refund Policy applies.

6 Payment

• We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other payment methods displayed at checkout.
• Payment is processed at the time of Order confirmation or shipment.
• By submitting payment, you authorize us to charge the designated payment method for the full Order amount, including shipping and any applicable taxes.
• If payment cannot be processed or is declined, we may suspend or cancel your Order.
• All financial transactions are processed through secure third-party payment gateways. We do not store your full credit card information on our servers.

7 Shipping & Delivery

7.1 Shipping Origin

Products are manufactured in and shipped from China. We source directly from the silk capital region to ensure authenticity and reduce intermediary costs.

7.2 Shipping Methods & Timeframes

• Standard Shipping: Typically 7–15 business days to most destinations.
• Express Shipping: Typically 5–9 business days (where available).
• Delivery timeframes are estimates and are not guaranteed. Actual delivery times depend on the carrier, destination, customs processing, and other factors beyond our control.

7.3 Shipping Address

You are responsible for providing an accurate and complete shipping address. We are not liable for delays or non-delivery caused by incorrect, incomplete, or undeliverable addresses. If a Package is returned to us due to an incorrect address, additional shipping fees may apply to re-ship the Order.

7.4 Tracking

Once your Order ships, you will receive a shipping confirmation email containing a tracking number. You can track your package through the carrier’s website.

7.5 Lost or Delayed Shipments

We are not responsible for shipping delays caused by carriers, customs inspections, weather events, holidays, or other circumstances beyond our control. If your package is significantly delayed or appears lost, please contact us at service@xmomoshop.com and we will work with the carrier to resolve the issue.

7.6 Risk of Loss

The risk of loss passes to you upon delivery to the address you provided. If you do not receive your package but tracking shows “delivered,” contact the carrier first, then contact us for assistance.

8 Returns & Refunds

Our return and refund practices are governed by our separate Refund Policy, which is incorporated into these Terms by reference. Key points:

• We offer a 7-day return window from the date of delivery for unused Products in their original condition.
• Custom Embroidery Products are non-returnable except for quality defects or errors on our part (see Section 9).
• For full details, including return procedures, shipping cost allocation, and refund timelines, please refer to our Refund Policy.

To initiate a return, contact our online customer service or email refund@xmomoshop.com.

9 Custom Embroidery Service

9.1 Service Description

We offer custom embroidery on select Products, including initials, monograms, constellation symbols, and other approved designs.

9.2 Customer Responsibilities

• You are responsible for the accuracy of all text submitted for embroidery, including spelling, capitalization, and character selection.
• You are responsible for selecting the correct size, color, and design before confirming your Order.
• Once an embroidery Order enters production, modifications and cancellations are generally not possible.

9.3 Return Exclusion

Because Custom Embroidery Products are personalized and manufactured specifically for you, they are non-returnable and non-refundable, except in cases of:

• Manufacturing defects (e.g., loose threads, fabric flaws not related to the embroidery itself).
• Embroidery errors caused by xmomo (e.g., wrong text, wrong design, wrong placement — where the error is on our side, not a customer input error).

9.4 Content Restrictions

You agree that any text, initials, or designs submitted for embroidery will not:

• Infringe upon any third party’s trademark, copyright, or other intellectual property rights.
• Contain defamatory, obscene, hateful, discriminatory, or otherwise offensive content.
• Contain content that violates applicable laws or regulations.

We reserve the right to refuse any embroidery request at our sole discretion. In such cases, we will refund the embroidery fee and, at our option, either ship the Product without embroidery or cancel the Order with a full refund.

10 Intellectual Property

10.1 Ownership

All content on the Site, including but not limited to text, graphics, logos, images, product designs, embroidery patterns, photography, videos, software, and overall look and feel (collectively, “xmomo Content”), is the property of xmomo or its licensors and is protected by international copyright, trademark, and other intellectual property laws.

10.2 Trademarks

The xmomo name, logo, and all related marks are trademarks of xmomo. You may not use any xmomo trademark without our prior written permission.

10.3 Permitted Use

You may view and use xmomo Content for personal, non-commercial purposes related to browsing and purchasing Products on the Site.

10.4 Prohibited Use

You may not:

• Copy, reproduce, distribute, or commercially exploit any xmomo Content without written permission.
• Use xmomo Content to create derivative products or competitive offerings.
• Remove or alter any copyright, trademark, or other proprietary notices.
• “Frame” or “mirror” any part of the Site without prior written consent.
• Use automated tools (bots, scrapers, crawlers) to extract data from the Site.

11 User Conduct

You agree not to:

• Use the Site for any unlawful purpose or in violation of any applicable law.
• Attempt to gain unauthorized access to the Site, its servers, or any databases associated with it.
• Interfere with or disrupt the Site, including introducing viruses, malware, or harmful code.
• Use the Site to send unsolicited communications, spam, or promotional materials.
• Place fraudulent or fake orders.
• Impersonate another person or entity or misrepresent your affiliation.
• Collect or store personal data of other users without their consent.
• Reverse engineer, decompile, or disassemble any software or technology used on the Site.

Violations may result in immediate termination of your access to the Site and may subject you to legal liability.

12 User-Generated Content

If the Site allows you to submit reviews, photos, comments, or other content (“UGC”), you grant xmomo a non-exclusive, royalty-free, worldwide, perpetual, irrevocable, sub-licensable license to use, reproduce, modify, publish, and display that UGC for any purpose, including marketing and promotional activities.

You represent and warrant that:

• You own the UGC you submit or have the right to grant the above license.
• The UGC does not infringe upon any third party’s rights.
• The UGC is accurate and not misleading.
• The UGC does not violate any applicable law.

We reserve the right to remove, edit, or decline any UGC at our sole discretion without notice.

13 Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and protect your personal information. By using the Site, you consent to the data practices described in our Privacy Policy.

14 Disclaimers

14.1 “As Is” Basis

The Site and Products are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, xmomo disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

14.2 No Guarantees

We do not guarantee that:

• The Site will be uninterrupted, secure, or error-free at all times.
• Any errors or defects on the Site will be corrected.
• Results achieved from using Products will meet your expectations.
• Products will prevent all skin conditions, wrinkles, hair damage, or allergies.

14.3 Not Medical Advice

14.4 External Links

The Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of any external sites. Accessing third-party links is at your own risk.

15 Limitation of Liability

To the fullest extent permitted by applicable law, xmomo, its officers, directors, employees, affiliates, suppliers, and partners shall not be liable for any:

• Indirect, incidental, special, consequential, or punitive damages.
• Loss of profits, data, business, or goodwill.
• Damages resulting from your use of or inability to use the Site or Products.
• Damages resulting from unauthorized access to or alteration of your data.
• Damages resulting from third-party conduct or events beyond our control.

The total liability of xmomo for any claim arising from or related to these Terms or your use of the Site or Products shall not exceed the total amount you paid for the Product(s) that gave rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such cases, the above limitations apply to the maximum extent permitted by law.

16 Indemnification

You agree to indemnify, defend, and hold harmless xmomo, its officers, directors, employees, affiliates, and suppliers from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

• Your breach of these Terms.
• Your violation of any applicable law or third-party rights.
• Your misuse of the Site or Products.
• Any content you submit, including embroidery text that infringes on third-party intellectual property.
• Any fraudulent or inaccurate information you provide.

17 International Use & Customs

17.1 Cross-Border Commerce

The Site is accessible globally, and we ship to multiple countries. Because Products are shipped from China, your Order may be subject to customs inspection, import duties, taxes, and fees imposed by your country of residence.

17.2 Customs & Taxes

• Customs policies vary widely by country. We recommend contacting your local customs office for information about applicable charges.
• We cannot control or predict the amount of customs fees, nor can we guarantee delivery timeframes affected by customs processing.
• If a Package is refused at customs or returned due to non-payment of duties, you may be responsible for return shipping costs and may not receive a full refund.

17.3 Regulatory Compliance

Products are labeled in compliance with U.S. Federal Trade Commission (FTC) textile labeling requirements. For customers in the European Union and United Kingdom, Products comply with applicable textile labeling and consumer protection standards. If you reside in a jurisdiction with specific product safety or labeling requirements, please verify compliance before placing an Order.

17.4 Embargoed Regions

We do not ship to countries or regions subject to trade embargoes, sanctions, or other export restrictions imposed by the People’s Republic of China, the United States, the European Union, the United Kingdom, or the United Nations. We reserve the right to decline Orders from such regions.

18 Governing Law & Dispute Resolution

18.1 Governing Law

These Terms and any dispute arising from them shall be governed by and construed in accordance with the laws of the State of Wyoming, USA, without regard to conflict of law principles.

18.2 Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Site, or Products:

1. The parties shall first attempt to resolve the dispute through good-faith negotiation. You must contact us at service@xmomoshop.com with a detailed description of the issue before initiating formal proceedings.

2. If the dispute is not resolved within thirty (30) days of such notice, the dispute shall be submitted to binding arbitration administered in the State of Wyoming, USA, in accordance with the rules of a mutually agreed arbitration institution.

3. Each party shall bear its own costs, and the arbitration shall be conducted in the English language.

18.3 Class Action Waiver

To the extent permitted by law, any arbitration or legal proceedings shall be conducted on an individual basis, not as a class action or representative action. You and xmomo agree that each may bring claims against the other only in an individual capacity.

18.4 Consumer Rights

Nothing in these Terms shall deprive you of any mandatory consumer protection rights granted by the laws of your country of residence that cannot be waived by contract.

19 Changes to These Terms

We reserve the right to modify these Terms at any time. When we do, we will update the “Effective” date at the top of this page. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

For material changes that may affect your rights, we will make reasonable efforts to provide notice through the Site or via email (if you have an account). However, it is your responsibility to review these Terms periodically.

20 Contact

If you have any questions, concerns, or requests regarding these Terms, please contact us:

We aim to respond to all inquiries within 24–48 business hours.