Shipping Policy

Last updated: September 27, 2026

1. Processing Time

We quality-check and dispatch orders within 1-3 business days after payment confirmation. Custom embroidered items require an additional 5-7 business days for production.

2. Shipping Destinations & Times

We ship only to the following destinations: North America — United States, Canada; Europe — United Kingdom and 22 EU member states (Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden); Oceania — Australia, New Zealand. We do not ship to any other country or region, including countries or regions subject to international sanctions, trade embargoes, or export restrictions. Orders placed from destinations we do not serve will be cancelled and refunded in full. Standard international shipping takes 5-15 business days after dispatch. You will receive a tracking number by email within 24-48 hours of your order shipping.

3. Shipping Rates

Shipping rates are calculated and displayed at checkout based on destination and order weight. Free standard shipping may be offered during promotions.

4. Customs, Duties & Taxes

Orders to the United States are not subject to customs duties or import VAT. Orders to the UK and EU may be subject to local VAT, which is the responsibility of the customer. Any customs fees, where applicable, are the responsibility of the recipient.

5. Order Tracking

Track your order via the link in your shipping confirmation email, or log in to your account. Tracking information may take 24-48 hours to update after dispatch.

6. Lost or Delayed Packages

If your package shows “delivered” but you have not received it, please check with household members and neighbors first, then contact the carrier. If the issue remains unresolved within 7 days, contact us at service@xmomoshop.com, and we will work with the carrier to resolve it or arrange a replacement.

7. Address Accuracy

Please double-check your shipping address at checkout. We are not responsible for orders shipped to incorrectly entered addresses, but contact us as soon as possible — if the order has not shipped, we will update it free of charge.

Questions? Email service@xmomoshop.com — we reply within 24 hours.